Privacy policy
Last updated:
Elevate Precision Health respects your privacy. This policy describes how we collect and use information when you browse our site or contact us.
Information we collect
We may collect contact details you submit through forms or email — including name, email address, phone number, shipping address, and messages you send us — as well as basic technical data such as browser type and pages visited. Checkout and restock-notification forms may collect the product and size you are asking about.
How we use information
Information is used to respond to inquiries, fulfill research orders, send transactional notices (such as order, shipping, restock, or saved-cart reminder emails), improve the website, and meet legal obligations. If you provide a mobile number and expressly consent to SMS/text messages, we may use that number for the message types described in our Terms (for example order updates or requested alerts). We do not require SMS consent as a condition of purchase.
Email and text preferences
You may unsubscribe from promotional email using the link in those messages or by contacting support@elevateprecisionhealth.com. For marketing SMS, you may reply STOP or email us with your number and a stop request. Transactional messages about orders, incomplete checkout, or requests you initiated may still be sent by email when needed to complete the transaction or support request. Saved-cart reminder emails include an unsubscribe link. See the Terms section on electronic communications for more detail.
Reviews
After a paid order, we may share your name, email address, order reference, and product SKUs with Trustpilot so Trustpilot can email you an optional invitation to review our ordering and support. We do not invent reviews. Trustpilot processes that invitation under its own terms and privacy terms.
Cookies
We use a small number of first-party cookies that are required for the site to work. The shopping-cart session cookie (eph_cart_sid) stores an opaque identifier so we can save your cart if you leave checkout. It does not contain your email, name, or other contact details. An admin session cookie is used only after staff sign in. We do not use advertising cookies. After a paid order, the checkout confirmation page loads Trustpilot’s invitation script, which may set its own cookies to send the review invite.
Contact
Privacy questions can be sent to support@elevateprecisionhealth.com.