Reach out
Write us like a colleague
Assay files, stock checks, shipping, or a multi-lot plan — one clear note is enough. Email is the best way to reach us.
FAQ
Common questions
No. These products are sold and intended solely as laboratory research materials. They are not offered, labeled, or intended for use as human or veterinary drugs, foods, cosmetics, or dietary supplements, and they are not approved by the FDA for human or veterinary use. See our Research use only resource for the full framing.
Yes. Email a short note about ordering, documentation, or support for your research protocol. We only publish manually vetted notes — never invented reviews — and we can attribute by institution type if you prefer not to use a personal name. Notes that imply human or veterinary use, dosing, or personal results are not published.
Weekday orders that clear before afternoon cutoff typically leave the same day. Friday late and weekend orders move on the next business morning.
Once a label is created and the parcel is scanned, you get an email with the tracking number.
Yes. Many product pages include a downloadable certificate when one is on file. For lots not listed yet, email the compound and lot and we will share what we have. Our Identity and purity resource explains what to file with a protocol.
Bulk and multi-lot research orders are welcome. Email quantities and preferred SKUs and we will outline options.
Write us with the order reference. We coordinate with the carrier and resolve eligible issues without runaround.
Looking for handling or compliance detail? Start with research use only, identity and purity, or stock preparation and storage.